Advice
The phone side of the business
Practical write-ups on qualifying leads, quoting, and handling the calls that decide whether a job lands.
Pricing
Should you charge for estimates? A straight answer for contractors
When charging wins you better work, when it costs you jobs, and how to introduce a fee properly.
7 min read
Sales
How to spot a tire kicker on the phone, before you drive out
The signals that separate a serious customer from someone collecting numbers, and how to handle both.
6 min read
Operations
The after-hours call policy every contracting shop needs
Decide which calls are worth answering at night, who they go to, and what happens to the rest.
6 min read
Operations
Voicemail, answering service, or receptionist: what actually fits a contracting shop
An honest comparison of the three ways to handle calls you cannot take, including where each one fails.
7 min read
Lead handling
The nine questions to ask on every remodel call
Get budget, scope, and timeline out of a first call without making it feel like an interrogation.
6 min read
Lead handling
What a missed call actually costs your contracting business
Work out the real number for your own shop, using jobs you have already booked this year.
5 min read
See it in action
Book a short walkthrough and we’ll show you Rae taking a call for a shop like yours.
Book a walkthrough
15 minutes, no pitch deck.
Or just call us
(555) 014-0000